Welcome to Wellagy Store (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website wellagystore.com and any purchases you make through our site. By accessing our website or making a purchase, you agree to be bound by these terms.

1. Our Commitment to You

At Wellagy Store, we combine clinical precision with premium skincare service. These terms reflect our dedication to transparency and your satisfaction with our clinically-proven skincare solutions including BB creams, face serums, facial oils, toners, and moisturizers.

2. Website Use

2.1 Eligibility

You must be at least 18 years old to purchase from our store. By placing an order, you confirm you meet this requirement.

2.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account information and password.

2.3 Prohibited Uses

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated systems to extract data from our site
  • Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our clinically-formulated skincare products. However, colors may appear slightly different on screen, and individual results may vary based on skin type.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Geographic Restrictions

We currently ship to most regions worldwide except certain Asian countries and remote locations. See our Shipping Policy for details.

4. Orders and Payments

4.1 Order Acceptance

Your order represents an offer to purchase which we accept when we send you an order confirmation email. We reserve the right to refuse any order.

4.2 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method.

4.4 Order Processing

Orders are processed within 1-2 business days from our Seattle facility. See our Shipping Policy for delivery timelines.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Economy Shipping: Via EMS for orders over $50 (15-25 business days after shipment)

5.2 International Orders

International customers are responsible for any customs duties, taxes, or fees imposed by their country.

5.3 Delivery Issues

You must notify us within 7 days of any delivery problems. We are not responsible for delays caused by customs or other factors beyond our control.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most unopened products in original packaging. Due to hygiene standards, we cannot accept returns on:

  • Opened facial oils, serums, or toners (unless defective)
  • Products without original packaging
  • Items purchased more than 15 days ago
  • Gift cards or digital products

6.2 Return Process

  1. Email [email protected] within 15 days with your order number and reason for return
  2. Wait for our Return Merchandise Authorization (RMA) number
  3. Ship items to our Seattle facility with visible RMA number

6.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. The refund amount excludes original shipping costs unless the return is due to our error.

6.4 Exchanges

Follow the standard return process and specify your desired exchange in your initial email. You are responsible for any price difference and additional shipping costs.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product formulations, is our property or licensed to us and protected by intellectual property laws. You may not use our content without our express written permission.

8. Limitation of Liability

Wellagy Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability for any claim related to our products or services is limited to the amount you paid for the product.

Important: Our skincare products are for external use only. Discontinue use if irritation occurs and consult a dermatologist. Results may vary based on individual skin types and conditions.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These Terms shall be governed by the laws of the State of Washington, USA, without regard to its conflict of law provisions.

12. Contact Us

For questions about these Terms or our premium skincare products:

Email: [email protected]
Mail: Wellagy Store, 1424 Hershell Hollow Road, Seattle, US 98106