At Wellagy Store, we approach your satisfaction with the same clinical precision we apply to our premium skincare formulations. While we meticulously craft our BB creams, facial serums, oils, and toners to meet your skin’s unique needs, we understand that occasionally a product may not be the perfect match for you.

Our Return & Exchange Commitment

We offer a 15-day return window from the date of delivery for most of our clinically-proven skincare products. Your satisfaction is our priority, and we’ve designed this process to be as seamless as our facial serums are to apply.

Important Note

For hygiene reasons, we cannot accept returns on opened facial oils, serums, or toners unless the product is defective. All returned items must be in their original, unopened packaging with seals intact.

Simple 3-Step Return Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, please email our Seattle-based customer care team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Wellagy Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Product Name: [Product Name] Reason for Return: [Please specify] [For exchanges, please indicate the replacement product you prefer from our collection of BB creams, serums, or moisturizers] I confirm the product is [unopened/defective (if applicable)] and in its original packaging. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days (the same timeframe as our order processing), our team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions. This authorization is required for all returns.

Step 3: Ship Your Return

Package the item securely with the RMA number clearly visible on the package. Ship to our Seattle facility using a trackable method (we recommend the same carriers we use: DHL, FedEx, or EMS).

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Refund Process

Once we receive and inspect your return (typically within 3-5 business days after arrival):

  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval (additional bank processing times may apply)
  • Amount Refunded: Product cost minus any original shipping fees (unless return is due to our error)

Exchange Process

For exchanges (subject to product availability):

  1. Follow the same return process above
  2. Include your exchange request in your initial email
  3. Once we receive your return, we’ll ship the replacement product
  4. You’ll be responsible for any price difference and additional shipping costs

Special Considerations for International Returns

For our global customers (excluding certain Asian and remote regions):

  • Please mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund any original customs duties or taxes
  • International returns may take longer to process

Non-Returnable Items

To maintain our clinical standards for product safety and hygiene, the following cannot be returned unless defective:

  • Opened facial serums and oils (due to contamination risks)
  • Products without original packaging or seals
  • Items purchased more than 15 days ago
  • Gift cards or downloadable products

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product (our clinical team works hard to prevent this), please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement.

Questions?

Our Seattle-based customer care team is available to assist with any questions about returns, exchanges, or our premium skincare products. Contact us at [email protected] or by mail at:

Wellagy Store Returns
1424 Hershell Hollow Road
Seattle, US 98106

Just as our facial toners prepare your skin for optimal absorption of subsequent products, we hope this policy provides clarity for a smooth returns experience. We appreciate your trust in Wellagy Store’s clinically-proven skincare solutions.