Welcome to Wellagy Store’s Frequently Asked Questions. Below you’ll find answers to common queries about our premium skincare products, delivery options, and customer service policies.

About Wellagy Store

Who is Wellagy Store’s target customer?
Our customers are discerning skincare enthusiasts who appreciate science-backed, premium products similar to those from Clinique, Lancôme, and La Roche-Posay. They value both skincare efficacy and a seamless shopping experience with global delivery.
What makes Wellagy Store’s products special?
We specialize in intelligent skincare with clinically-proven formulations. Our curated collections include BB Creams, Face Serums, Facial Oils, Toners, and Moisturizers that combine scientific innovation with luxurious textures.
What is Wellagy Store’s brand aesthetic?
Our store embodies a sophisticated, results-driven aesthetic that appeals to modern skincare connoisseurs. We balance scientific credibility with approachable elegance in both our product selection and website presentation.

Product Questions

How do I choose the right product for my skin type?
Our collections are clearly categorized by product type (BB Creams, Serums, etc.). For personalized recommendations, email our Seattle-based team at [email protected] with your skin concerns.
Are your facial oils suitable for acne-prone skin?
Many of our facial oils are non-comedogenic. Look for products labeled “oil-free” or “for blemish-prone skin.” When in doubt, our customer service team can recommend specific products from our collection.
Do you offer samples before purchasing full-size products?
Currently we don’t offer samples, but our 15-day return policy allows you to try products risk-free. We recommend starting with our best-selling items in each category.

Shipping & Delivery

What are my shipping options?
We offer two premium options:
Express Shipping ($12.95): 10-15 business days via DHL/FedEx
Free Standard Shipping: 15-25 business days via EMS for orders over $50
All orders process within 1-2 business days.
Why don’t you ship to some Asian and remote regions?
Due to complex customs regulations in certain areas, we cannot guarantee our temperature-sensitive skincare would arrive in perfect condition. We’re continually expanding our delivery network.
How are temperature-sensitive items like serums packaged?
We use specialized protective materials to maintain product integrity during transit. Our packaging is designed by skincare shipping experts to prevent exposure to extreme temperatures.
Can I track my order?
Absolutely! All shipments include tracking numbers so you can monitor your skincare’s journey from our Seattle headquarters to your doorstep.

Payments & Returns

What payment methods do you accept?
For global convenience, we accept: Visa, MasterCard, JCB, and PayPal. Our checkout uses 256-bit encryption for maximum security.
Are there any hidden fees?
No hidden fees – all taxes and duties are calculated at checkout for complete transparency.
What is your return policy?
We offer a 15-day hassle-free return policy from the delivery date. Items must be unopened and in original condition. Contact our team at [email protected] to initiate a return.
How long do refunds take to process?
Refunds are processed within 5 business days after we receive your return. The timing depends on your bank’s processing period.

Tips & Recommendations

How can I get free shipping?
Orders over $50 qualify for free standard shipping. Consider combining products – our BB creams pair beautifully with facial toners, or try our complete facial oil collection.
When is the best time to order for fastest processing?
Orders placed before 12 PM PST get same-day processing. Our Seattle team works diligently to prepare your skincare essentials for immediate shipping.
Who should I contact with specific delivery questions?
Our dedicated customer service team at [email protected] typically responds within 24 hours. Include your order number for fastest assistance.

Still have questions? Reach out to our Seattle-based team at [email protected]. We’re committed to making your premium skincare journey as effortless as our delivery service.